⚠️ Purchases made with direct payment in the online catalog are saved as orders with Paid status. They cannot be edited and must be completed to appear in the Transactions menu.
In Kyte PDV or Kyte Catalog
Access the Orders menu
Use the Sellers filter to only view transactions coming from the Online Catalog
Select the the order you want to see and tap on it for more details about pickup or delivery and important notes
Use the custom status feature to keep your customers updated via email registered in your online catalog
Tap pickup or delivery to access the Customer tab and see details of who placed the order and shortcuts to WhatsApp, Google Maps and Waze to plan the delivery route
In the Items tab you will have access to all the details of the selected products
Go to Details to see a timeline of changes made to the order, for better financial control
Swipe to confirm order and tap Complete Order to complete the sale
On Kyte Web 💻
Access the Orders menu
Use the Sellers filter to only view transactions coming from the Catalog and the Status selector to select only Paid results
Click on the number of items to see a list of what was ordered
The icons and inform how to receive the product, if it is a delivery, click on the icon to see the delivery address
Click on the icon to see comments left by your customers
Enter the order to see more details and edit information such as:
Information on who placed the order with shortcuts to contact the person via WhatsApp and plan your delivery with Google Maps or Waze
Notes left by your customers
A list of the requested items
The timeline of changes made to the order, for better financial control
The fees and discounts applied
The selected payment method
Click Complete Sale and confirm completion by clicking Complete Sale again