Orders registered in Kyte, either by one of your users or in your online catalog, are generated with a pending status. They can be changed during the sales completion process so that you have greater control over inventory management and deliveries.
💡 Use the Sellers filter in the Orders menu to separate orders made on your online catalog.
Orders with pending status
The orders are originally created in this status, whether they are registered by users in your Kyte account or made by your customers in your online catalog.
They can be completely edited, as no information has been updated in your products or financial information is processed. It is possible to change:
Selected products
Quantity of items, price and discounts of products
Quick sale registration
Discount on the total amount to be paid
Sales fee
⚠️ The sales fee linked to the catalog cart cannot be removed. If it is necessary to disregard it, register an equivalent discount on the total sale value.
Delivery fee
Add a note
Orders with confirmed status
Once the order is confirmed, the stock of the selected products is updated and it is no longer possible to make changes to the quantity. The delivery fee, sales fee and quick sale record cannot be changed either but you can still edit the financial information of the transaction and the products:
Product price and discounts
Discount on the total amount to be paid
Add a note
⚠️ Order statuses can only be used after the order is confirmed, so they follow the same rules the orders with confirmed status, as mentioned above.
Orders with paid status
The paid status is automatically activated by the system when a payment is registered for the order in question, so it is no longer possible to make any changes to the transaction.
🛑 This status can be manually activated by users in their Kyte account but make sure that the amount has been paid because it will not be possible to change the status, being necessary to cancel the order and make a new one in its place.