✅ What you'll learn
In this article, you'll understand when orders can be edited and which information can be changed in each status.
🟡 Orders with pending status
This is the initial status for all orders.
While the order is pending, there are no editing restrictions.
You can change:
Products added to the order
Product quantities, prices, and discounts
Quick sale registration
Discount on the total sale amount
Sales fee
Delivery fee
Order notes
🟠 Orders with confirmed status
When the order is confirmed, the product stock is updated automatically.
From that moment on, some edits become restricted.
You can no longer change:
Product quantities
Delivery amount
Quick sale registration
You can still edit:
Payment method
Discount on the total sale amount
Delivery fee
Order notes
🟢 Orders with paid status
The paid status is activated automatically when a payment is registered for the order.
In this status, no information can be edited.
🛑 This status can also be activated manually.
Before doing this, make sure the payment has actually been received, since the transaction cannot be corrected afterward.
If there is a mistake, you will need to:
Cancel the order
Create a new order correctly
💡 Helpful tips
💡 The sales fee added from the catalog cart cannot be removed. If necessary, apply an equivalent discount to the total sale amount.
💡 Custom statuses can only be used after the order is confirmed and follow the same rules as the confirmed status.
💡 Avoid manually marking orders as paid without confirming the payment receipt.