Errors when completing purchases or making payments within your online catalog may be related to the sync between your Kyte and Stripe accounts. To resolve these integration failures, try the steps below:
Deactivating the integration
Access the Online Catalog menu in the Kyte POS app
Tap Order settings
Select on Payment methods
Tap the Credit Card option
Tap the green button to disable the integration
Confirm the action by tapping Yes
Use the < button to return to the previous page
Then tap Save on the next two screens to update your account and online catalog
Return to the Order settings menu
Tap Payment methods
Select the Credit Card option
Tap the gray button to reactivate the integration
Use the < button to return to the previous page
Then tap Save on the next two screens to update your account and online catalog
If the problem persists, try redoing the integration completely.
Removing the integration
Access the Online Catalog menu in the Kyte POS app
Tap Order settings
Select on Payment methods
Tap the Credit Card option
Tap Exit to unlink your Kyte account with Stripe
Confirm the action by tapping Yes
Use the < button to return to the previous page
Then tap Save on the next two screens to update your account and online catalog
Return to the Order settings menu
Tap Payment methods
Select the Credit Card option
Tap the gray button to reactivate the integration and follow the steps to link your accounts back
If none of these steps resolve the issue, contact our support team via chat in the Help menu of your Kyte account.