Skip to main content
All CollectionsHaving difficulties using your Kyte?
Canceling your subscription to Kyte
Canceling your subscription to Kyte

See how to cancel your plan subscription, if you need a refund, contact our support team.

Updated today

The cancellation of the subscription must be done through the same platform where it was generated. To find out which payment method was used for your subscription, click on the Manage button, located at the top of your Kyte's main menu.

Subscriptions via Apple Pay

Subscriptions made using Apple Pay are processed directly by Apple and must therefore be canceled directly through the App Store.

You can access the subscriptions details through the Manage button in the Kyte app or follow the steps here.

⚠️ Payments made using Apple Pay can only be refunded by Apple, to request it follow the steps here.

Subscriptions via Google Pay

Subscriptions made using Google Pay are processed directly by Google and must therefore be canceled directly through the Play Store.

You can access the subscriptions details through the Manage button in the Kyte app or follow the steps here.

⚠️ Payments made using Google Pay can only be refunded by Google, to request it follow the steps here.

Subscriptions using debit or credit card

  1. Login with the same user and password you use in your Kyte account

  2. Click Cancel subscription

  3. Click Continue

  4. Let us know why you decided to cancel, this helps us to improve even more 💚

  5. Click Cancel Subscription

Subscriptions via PayPal

  1. Login with the same user and password you use in your Kyte account

  2. Click Cancel subscription

  3. Click Continue

  4. Let us know why you decided to cancel, this helps us to improve even more 💚

  5. Click Cancel Subscription

🚨 Canceling your subscription does not generate an automatic refund. In case of withdrawal, the deadline for the request is 7 days from the beginning of the subscription.

🚨 Yearly payments can be refunded according to the specific rules of the payment method used for the subscription.

🚨 For payments made by credit card, debit card or PayPal, contact our team on the Help menu of your Kyte account.

🚨 For refunds of Apple Pay or Google Pay payments, contact Apple and Google support.

Did this answer your question?