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Resetting users passwords

See how to reset your password and that of other users, if you need to edit the account owner, contact our support.

Updated over 5 months ago

🚩 The password can only be reset when logging in via Email, users registered through Facebook, Google or Apple ID use data from their respective platforms to log in, so this change needs to be made on them and not through Kyte.

If you don't have access to your account

  1. Enter the email used to create your username on the login screen

  2. Click Next and then Forgot Password

  3. You will receive a confirmation code on the email in question, just enter it to create a new password

  4. Enter the new password and click Create new password

In the Kyte POS and Kyte Catalog apps

  1. Tap the name of your store

  2. Access the Reset password option just below the user's name and email

  3. Enter the new password and tap Reset password

  4. A confirmation screen will appear and when you click Ok

  5. You will continue to access the account

  6. To make these changes the administrator must access the Users menu in his own account

  7. Within the menu, select the user that will be edited

  8. Tap Reset password

  9. Enter the new password and tap Reset password

  10. Wait for the confirmation screen, as soon as it appears the user who was edited will be able to access your account with the new password

In Kyte Control

  1. Tap the name of your store

  2. Access the Reset password option

  3. Register the email where you want to receive the confirmation code

  4. Tap Send code

  5. Enter the code received and click Check code

  6. Enter the new password and tap Reset password

On Kyte Web 💻

  1. To change a user's password, access the Users menu

  2. Within the menu, select the user that will be edited

  3. Under User information, click Reset password

  4. Enter the new password and tap Save

⚠️Your password can only be changed through the Kyte apps.

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