The process of integrating your online catalog feed with Google Shopping is done automatically by the system but some errors may occur and corrections should be made directly in your Kyte account.
Common error messages
Common error messages
Issues with ID or Code happen because the same code can be used on multiple products in Kyte but cannot be repeated on Google Shopping
Error: Non-unique ID
Suggestion: Change the code in the product details
Title or Product Name may be inaccurate if all letters are capitalized
Error: Product characters are not recognized
Suggestion: Make sure all platforms are not in the same language
To customize your product description on Kyte use our HTML tips
Error: Description includes invalid characters or A short or missing description
Suggestion: Check your created HTML code for flaws
Errors with the Image_link of photos added to products can also occur because the system automatically adjusts the photo as soon as it is added to the product
Error: Promotional image overlay or Image too small
Suggestion: Removing and adding the image to the product again may help, if not, you may need to use a different photo or file
Stock availability is managed in Kyte but depending on the option chosen to show out of stock products in the catalog
Error: Incorrect values sent or unclear value on the website
Suggestion: Select the Don't show in catalog option to have products removed from the feed until there are items to sell
The app does not allow products to be registered without a Price but if the value is less than the cost, Google Shopping may not accept it. Also remember that to have your profit calculated in the statistics it is necessary to add a cost to your products.
To help recognizing and fixing these issues, Google Merchant Center offers a tab called Diagnostics which has two main views:
The top data provides an overview of the items currently the feed and their status. As the analysis is constantly updated, these numbers may change, especially those that appear in the Pending Items box. To keep a closer eye on how your feed is changing, check the graph at the bottom and the analytics used to create them.
Under the analytics you will find a list of issues and their logs, including the number of affected products and an access link to details of those products. The logs are divided according to severity and vary from opportunities for improvement and issues that prevent your ads going online.
Critical errors in the feed can lead to disapproval of product advertising and prevent ads related to the items to be posted. Products that go against Shopping ads policies can result in ad suspension for a period of time or even account blocking.
Warnings are not so serious and don't result in product rejection but they do affect the quality of your feed, consequently slowing down the performance of related ads and campaigns. Google offers tips to help improve this performance so it is useful to keep an eye on them.
Every change made on the app will update the feed so if you need them to appear immediately on Google Shopping, tap on Feeds and on Re-process feed.
See the main errors and correction suggestions, if you need a more complete solution just click here.