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Manage your deliveries with Kyte

Set up delivery, shipping and in-store pickup

✅ What you will learn

In this article, you will learn how to add delivery rates, charge for shipping by postal service or couriers, offer in-store pickup and organize your delivery routes in Kyte.

📱 In the Kyte App

Delivery by courier, private vehicle or bicycle

If deliveries are made by you or by local service providers, consider your costs and set prices according to distance and route difficulty. Add the options in Kyte so your customers can choose delivery directly in the online catalog before completing their order.

  1. Go to the Online Catalog menu

  2. Tap Order settings

  3. Select Delivery

  4. Turn on the delivery option

  5. Add a description to guide your customers

  6. Tap Add delivery rate option

  7. Enter the rate name, the price and a description of what it covers

  8. Tap Save to register the rate

  9. Repeat steps 6 to 8 for each rate you want to offer

  10. Tap Save until you return to the Online Catalog menu

❗ To delete a rate, tap the trash can icon in the top corner of the screen.
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Shipping by postal service or couriers

If you ship to other cities or countries using specialized carriers or your country's postal service, the shipping price can only be entered after you calculate the package size and weight.

Research the best options for your customers and your business. Compare which costs are more competitive, which package types are available and what support and tracking each carrier offers.
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Before you receive orders, add a delivery option with a price to be confirmed, following the steps in the previous section. This way, customers can select it when placing their order in the online catalog.
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When the order arrives:

  1. Calculate shipping using the package size and weight

  2. Open the order in the cart

  3. Tap the 3 dots

  4. Tap Edit order

  5. Tap the lightning bolt icon

  6. Enter the shipping price

  7. Tap Add to cart

  8. Remove the to be confirmed rate the customer selected

  9. In the order notes, type the tracking code and the link where it can be checked

  10. Tap Next

  11. Tap Complete

⚠️ The shipping price cannot be changed on orders already confirmed in the app or paid directly in the online catalog. So only confirm the order after entering the price.

Another option: create a product called Shipping and ask your customer to add it to the online catalog cart. For in-person sales, add the Shipping product before completing the order and adjust the amount according to the customer's address. Kyte does not calculate shipping automatically.

In-store pickup

  1. Go to the Online Catalog menu

  2. Tap Order settings

  3. Choose Pickup

  4. Turn on the Pickup option

  5. Check the address, which comes from Business Information

  6. If needed, tap Change address

  7. Add the Pickup time and any other instructions for the customer

  8. Tap Save until you return to the Online Catalog menu

⚠️ Your store address appears in the cart and also in your business details in the catalog, along with your WhatsApp and Instagram.

Delivery route management

To help your team control and organize delivery routes, use the sales report. It shows open orders with their status, selected payment method and customer comments.

  1. Go to the Settings menu

  2. Tap Export reports

  3. Select the period

  4. Select the Sales report

  5. Tap Export

  6. Choose whether to download the report or send it by email

  7. The file comes in .csv format. See here how to convert it to .xls

💻 On Kyte Web

Delivery

  1. Click the Settings menu

  2. Click Pickup and delivery

  3. Select the Delivery option

  4. Describe how your deliveries work

  5. Click Add delivery rate option

  6. Click the Activate delivery rate button

  7. Fill in the delivery details

  8. Click Save

  9. Click Save changes

  10. Repeat steps 5 to 9 to add more rates

In-store pickup

  1. Click the Settings menu

  2. Click Pickup and delivery

  3. Select the Pickup option

  4. Add the address and pickup time

  5. Click Save changes

💡 Useful tips

👤 If your couriers are your employees, create a user for each of them. This gives you more control, and they can complete the sale in the app as soon as payment is received and share the receipt with the customer.

🚲 Offer bicycle delivery. It costs less and adds value to your brand with eco-conscious customers.

📌 Use custom statuses to keep customers updated on their purchases, whatever the delivery method.

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